When happens after placing my order?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in inbox. 

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

 

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter. 

 

How do I track my order? 

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 days to update so please be patient.

 

When will I receive my order?

Here are our current average delivery time to the following countries:

• United States: 8-14 business days
• Australia: 8-14 business days
• Canada: 8-14 business days
• United Kingdom: 8-14 business days
• Ireland: 8-14 business days
• Rest of the World: 8-16 business days

 

Where will my package ship from?

We are a small business, however we work with a logistic partner around the world to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

 

Lost or stolen orders

Equilibrium Pet accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

 

Have more questions?

If you have any questions unanswered, please email us at customercare@equilibriumpet.com