We're here to support you — and your pet.

At Equilibrium Pet, your peace of mind is just as important as your pet’s well-being. Whether you have a question about an order, need help choosing the right enrichment tool, or simply want to share feedback, our team is ready to help.

Email Us

customercare@equilibriumpet.com

We aim to respond to all inquiries within 24 to 48 hours. If you contact us outside of business hours, don’t worry — we’ll get back to you as soon as we can.

Alternatively you can also leave us a message using the contact form below — we’ll make sure to get back to you as soon as possible.

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 3:00 PM (AEST)

During these hours, we’re actively monitoring messages to help you faster.

Thank you for choosing Equilibrium Pet — where calm pets and connected homes begin.